Refund & Cancellation Policy

Effective Date: 28/08/2024

At Shri Ram Kirpa Foods, we are committed to providing high-quality rice products to our customers. We understand that there may be instances where you need to request a refund or cancel an order. Below is our policy to ensure a smooth and transparent process.

Order Cancellation

Cancellation Before Shipment:
- If you wish to cancel your order, you may do so within 24 hours of placing it, provided the order has not yet been shipped.
- To cancel your order, please contact our customer service team at navdeepluthra52@gmail.com with your order details.
Cancellation After Shipment:
- Orders cannot be canceled once they have been shipped. However, you may initiate a return once the product is delivered as per our Return Policy.

Refund Policy

Eligibility for Refund:
- Refunds are only available for products that are defective, damaged, or incorrect upon delivery.
- To be eligible for a refund, please contact us within 7 days of receiving the product at navdeepluthra52@gmail.com with proof of the defect, damage, or incorrect item received.
Refund Process:
- Once your refund request is approved, we will process your refund within 10-15 business days.
- Refunds will be issued to the original payment method used during the purchase.
Non-Refundable Situations:
- Products that have been used or tampered with are not eligible for a refund.
- Orders canceled after shipment are not eligible for a refund, except in cases of product damage or error.

Return Policy

Return Process:
- To initiate a return, please contact us at navdeepluthra52@gmail.com within 7 days of receiving your order.
- Returned items must be in their original packaging, unused, and in the same condition as received.
Return Shipping:
- The cost of return shipping is the responsibility of the customer unless the return is due to a defect, damage, or incorrect item.
- We recommend using a trackable shipping service or purchasing shipping insurance for returns. We do not guarantee that we will receive your returned item.

Exchange Policy

We do not offer direct exchanges. If you wish to exchange a product, please return the item according to our Return Policy and place a new order for the desired product.